Working hours, side by side

Calls can be booked Monday to Friday, 10:00 to 17:00, and Tuesday to Saturday, 01:00 to 03:00, Quezon City time (UTC+8, no daylight saving).

Directory and citation work sized to your tier

Google Business Profile

National Australian directories

Industry-specific listings

Common questions, from both sides of the table

Will you go around us and pitch our clients directly?

No. Our partnership agreement includes a direct no-contact commitment, we don’t reach out to your clients, and we don’t use your account list for anything outside the work you assign us.

Will our clients know it’s outsourced?

Not unless you want them to. Deliverables carry your branding by default. If we join a call at your request, we introduce ourselves the way you tell us to.

How do we know the work is actually happening?

Every correction is logged with what changed, why, and who signed off; the same source-traced method behind the Citation Guarantee above, visible to you on request, not just summarised in a monthly PDF.

What about time zone and communication?

We’re based in Quezon City, Philippines (UTC+8, no daylight saving). Calls can be booked Monday to Friday from 12:00 to 19:00 AEST (13:00 to 20:00 during daylight saving in Sydney and Melbourne); Brisbane stays on AEST all year, and Perth shares our time. You get a named account lead, not a shared inbox.

We’ve heard offshore fulfilment can mean generic, template-driven work; how is this different?

That reputation exists for a reason with high-volume BPO-style providers. We’re a small, specialist team, not a call-centre model. Every account gets a named lead, a baseline audit before work starts, and source-traced corrections you can review on request. If the work isn’t meeting your bar, that’s visible immediately, not buried in a quarterly report.

Do you guarantee rankings or traffic?

No, and we’d be cautious of anyone who does. The Citation Guarantee commits us to a tracked, source-traced process, not a promise about rankings, traffic, revenue or patient volume.

How is pricing structured?

Direct-client retainers are published on our pricing page. White-label partner retainers start at $450/$900/from $1,800 per client account: see the full breakdown on the pricing page’s white-label section. The final proposal is scoped to your account count and scope, get in touch to get one.